Legal
Privacy Policy
How we collect, use and protect your personal information
Last updated: January 2026
Who We Are
Rug Luxury is operated by We Build Stores Ltd, a company registered in England. We are committed to protecting your privacy and handling your personal information responsibly.
Contact:
Email: tony.cooper@webuildstores.co.uk
Phone: 01952 407599
Information We Collect
When you use our website or place an order, we may collect:
- Contact information: Name, email address, phone number, delivery address
- Payment information: Processed securely by our payment provider - we do not store card details
- Order information: Products purchased, order history, delivery preferences
- Technical information: IP address, browser type, pages visited (via cookies)
- Communication records: Emails and enquiries you send us
How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Communicate with you about your order status
- Arrange delivery through our courier partners
- Respond to your enquiries and provide customer support
- Send order confirmations and delivery updates
- Comply with legal obligations
We will only send marketing communications if you have opted in. You can unsubscribe at any time.
Who We Share Your Information With
We share your information only where necessary to fulfil your order:
- Payment processors: To securely process your payment
- Delivery partners: Your name, address and phone number to deliver your order
- Suppliers: Order details for fulfilment of made-to-order items
We do not sell your personal information to third parties. We do not share your information for marketing purposes without your consent.
Cookies
Our website uses cookies to:
- Remember items in your shopping basket
- Keep you signed in during your session
- Understand how visitors use our site (analytics)
You can control cookies through your browser settings. Disabling cookies may affect site functionality.
Your Rights (GDPR)
Under UK data protection law, you have the right to:
- Access: Request a copy of the personal information we hold about you
- Rectification: Ask us to correct inaccurate information
- Erasure: Ask us to delete your personal information
- Restriction: Ask us to limit how we use your information
- Portability: Request your data in a portable format
- Object: Object to certain processing of your information
To exercise any of these rights, please contact us at tony.cooper@webuildstores.co.uk. We will respond within 30 days.
Data Security
We take appropriate security measures to protect your personal information. Our website uses SSL encryption for all transactions. Payment information is processed by PCI-compliant payment providers.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including to meet legal and accounting requirements. Order records are typically retained for 7 years.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this privacy policy or how we handle your personal information, please contact us:
Email: tony.cooper@webuildstores.co.uk
Phone: 01952 407599
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.